Category: CSCW
Abstract: This paper extends Grudin's 1988 study on why CSCW
        applications fail. In particular, failure occurs
        even when: there are no asymmetries between those
        who benefit from an application and those who do
        extra work; and decision makers do not confuse their
        own personal benefits with the collective benefit.
        The authors argue that failure may also be due to
        interdependence in the payoffs derived, where
        payoffs to one user may depend on the behaviour of
        others.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on Computer
        Supported Cooperative Work (CSCW '90)
Author: M.L. Markus
        T. Connolly
Month: October 7-10
Title: Why CSCW applications fail: Problems in the adoption
        of interdependent work tools
Note: critique, organizational concerns
Year: 1990
Address: Los Angeles, California
Publisher: ACM Press