Category: CSCW
Abstract: There are many channels of communication available
        to people within a work group. As a consequence, a
        CSCW system will assume a variety of
        socio-functional niches, competing with other
        electronic or traditional communications systems.
        When multiple communication channels are available,
        people should be expected to---and will---switch
        between them. The authors argue that the choice of
        the communication channel and the switching between
        them are a natural part of a person's communication
        strategies and tactics, and must be considered when
        installing a new CSCW system in the workplace.
Bibtype: InProceedings
Booktitle: Proceedings of the Conference on
        Computer-Supported Cooperative Work (CSCW '88)
Author: S.  Reder
        R. G. Schwab
Pages: 354-368
Month: September 26-28
Title: The communicative economy of the workgroup:
        Multi-channel centres of communication
Note: social impact, critique
Year: 1988
Address: Portland, Oregon
Publisher: ACM Press